Contact support
How can we help?
Email the Spell-Up developer at eliozhao@live.com. We normally respond within two business days.
Email Spell-Up SupportPlease include your device model, iOS or iPadOS version, Spell-Up version, and a short description of the issue. Never send your Apple ID password, payment card details, or other sensitive information.
For purchase questions, Apple handles billing and payment details. Spell-Up can help you locate Restore Purchases and explain the subscription screen, but cannot access your Apple ID or payment information.
01
Purchases and subscriptions
Spell-Up never subscribes you automatically. A purchase can happen only after you select a plan and confirm Apple’s purchase sheet. To recover an existing purchase, open Settings in Spell-Up and choose Restore Purchases. You can manage or cancel a subscription in your Apple ID subscription settings.
02
Word lists and photo import
You can type one word per line or import a photo of a worksheet. Photo text recognition runs on your device. If recognition misses a word, edit the list before saving it.
03
Sound, sentences, and definitions
Check that your device volume is audible and Silent Mode is off. Smart sentence, definition, and speech features require an internet connection.
04
Apple Pencil on iPad
Open Spell-Up Settings and enable Apple Pencil handwriting. You can also enable trace letters for guided practice.
Still need help?
Send us a support request.
Describe what happened and what you expected. Screenshots are helpful, provided they do not contain private information.
Contact eliozhao@live.com